Refunds

• Damaged or faulty products will be happily exchanged within 48 hours of purchase.

• It is your obligation to enter the correct delivery address details when placing an order.

• If you need to make changes or cancel an order, please contact Hello Flowers immediately. After the acceptance of the order has taken place, it is within our sole discretion to cancel it.

• You agree that late delivery does not constitute a failure of our agreement. We are not responsible for any loss or damage caused by late delivery or cancellation of an order and product.

• Hello Flowers will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

• Hello Flowers reserves the right not to provide goods and services, terminate membership accounts, remove or edit content from our website or cancel orders at our sole discretion at any time. Thus, we will not be held liable for loss or damage arising from exercising these rights.